https://jneigher.com/la-times daily 0.75 2020-12-27 https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1607763951336-15PRGOQCYL1HD0QZAGPX/History%2BOf%2BOscar%2BFashion%2BCover%2B1.jpg LA Times https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1607763011426-9HRQC56YC7IWZ6GO4HUO/History%2BOf%2BOscar%2BFashion%2BCover%2B2%2B%25281%2529.jpg LA Times Cover story written for Image section (continued) https://jneigher.com/about-me daily 1.0 2024-01-09 https://jneigher.com/general-assembly daily 0.75 2020-12-22 https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1608215055843-C1E5RRJOB1RHCYUAU4KP/GA_Class.jpeg General Assembly UX Writing brainstorm https://jneigher.com/santander daily 0.75 2022-12-11 https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1608797136135-SLSVVSYIZLOQ4H609O9P/%E2%9C%85+Santander+flow.png Santander PagoFX user flow research https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1609092342472-2E88P7EQ8JZVA0FVPPP0/Santander%2Busability%2Btesting%2Bscreen%2B2.jpg Santander Usability testing: UK findings https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1609080537959-W2OAERCRJC5SSBZK1UM9/image-asset.png Santander https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1609092166609-S53SFCB8QUH8O6VWC6UF/%E2%9C%85+Pago+FX+usability+testing+copy.png Santander - Usability Testing Usability testing requires a suite of skills. But all of them must serve one goal: to put the user first. My background as a Journalist who has conducted innumerable interviews allows me to be open-minded, patient, clear and capable of setting the user at ease. My team collaborated on the testing script to elicit feedback. After my interviews, I analyzed the responses and recommended adjustments in the content. https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1615998758492-IPGOTZXRJAL5Q8T4YMBP/Screen%2BShot%2B2021-02-04%2Bat%2B6.57.06%2BPM.jpg Santander - Onboarding Banking presents unique and often intimidating barriers to the user. My goal was to create a safe, welcoming environment to allay that unease. Language was pivotal, because content needed to combine an engaging tone with an authoritative voice. https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1615996353197-IVHNPDVO5H9GSEP2HDBS/Test+Option+1.png Santander Final onboarding carousel https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1615997500872-S3ZLHCBLAEBMEO8FPBG5/Screen+Shot+2021-03-17+at+9.08.51+AM.png Santander Final onboarding identity verification: part one https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1615997558220-MI41L8IE8ILK3TT83I8N/final+onboarding+verification Santander Final onboarding identity verification: part two https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1617293287606-NWD0RTDAEPLXTS9Y47AT/app+store+image.jpg Santander https://jneigher.com/what-i-do daily 0.75 2024-02-26 https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1607624503862-THJ18XWI9X0JJV6DLFSR/Screenshot%252B2019-12-17%252Bat%252B2.34.10%252Bpm.jpg What I Do - Santander Creation of new FX app https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1608713161112-SQTAYZFH6LM9U533R35T/%E2%9C%85-UX-vs-Copywriter.jpg What I Do - General Assembly Visiting Lecturer, UX Writing https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1608216531587-38NDYMBVJVT6BAPSEE71/Los-Angeles-Times-Bassman-Cover-Story-Part-1.jpg What I Do - LA Times Features Journalist: Image section https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1608659894386-U2O7S5IMYUDSSAFQZV0S/%E2%9C%85+Tesco+rules.png What I Do - Tesco Reinvention of shopping experiences through technology and design To view this project, please request the password https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1608215912563-C60SIC7PMGEXGH4VG9EG/Benefit+Harrodian.png What I Do - Harrods.com Relaunch of Harrods website To view this project, please request the password https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/ad52c182-33ae-483e-8b82-c2a5d32c3f0f/WhatsApp+Image+2023-10-18+at+17.58.24.jpeg What I Do - Nordstrom.com Fulfilment and Returns To view this project, please request the password https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1607372012138-J749A3H0WHTZ3WA5SD9D/Screen+Shot+2020-11-30+at+3.28.02+PM.png What I Do - Kainos Consultancy Design of new service for the Department for Transport To view this project, please request the password https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/c93893ed-5599-4850-a834-05424a5f0537/WhatsApp+Image+2023-10-18+at+17.58.06.jpeg What I Do - Nordstrom.com Enterprise To view this project, please request the password https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1607764766293-S96M0LJKNAOSU1VC54I8/adecco-logo.png What I Do https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1608220307277-OIW7OGR2W8GWGJ8VPRC8/tesco-logo.png What I Do https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1607764908951-Y5TTAQLZ3N86EANU1EI6/diet-coke-logo.png What I Do https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1607869503247-A2QVAUNLUL6Q3PGLCM66/conde-nast-logo.png What I Do https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1608220382526-7PO794JDWSPN1HWFKS4L/dft-logo.png What I Do https://images.squarespace-cdn.com/content/v1/5fccc69e564f736a58274021/1608219573266-NZ49XUT4XVD3UT88B4EH/gov-logo.png What I Do https://jneigher.com/contact-me daily 0.75 2022-12-08